Privacy Policy

This Privacy Policy outlines the practices regarding the collection, use, and disclosure of personal information that may be provided by users when accessing services at Dendera, an online casino operating under a license from Curacao eGaming. This policy is designed to comply with the applicable data protection laws and gambling regulations in Australia and New Zealand.

Data Collection

At Dendera, we collect various types of information to provide our services effectively. The types of data we may collect include:

Registration Data: This information includes your name, date of birth, address, and contact details when you create an account with us.
Payment Details: We collect information necessary to process your transactions, such as credit/debit card information and other financial details.
Technical Logs: We gather data automatically when you use our platform, which may include your IP address, browser type, device information, and usage data through cookies.

Purpose of Data Usage

The information we collect serves several purposes, including but not limited to:

Account Management: To facilitate account creation, maintenance, and customer support.
Marketing Communication: To send you promotional materials and updates about our services, subject to your preferences and consent.
Anti-Fraud Checks: To monitor transactions for potential fraudulent activities and ensure a safe gaming environment.
AML Compliance: To comply with Anti-Money Laundering regulations and prevent illicit activities.
KYC Procedures: To verify the identity of our users in accordance with legal requirements to ensure responsible gaming practices.

We may share your information with third parties under specific conditions, including:

Payment Providers: We disclose necessary payment information to process transactions securely.
Verification Partners: We collaborate with third-party verification services to ensure compliance with KYC and AML regulations.
Regulatory Authorities: We may be required to disclose your information to government bodies or law enforcement agencies when mandated by law.

User Rights

As a user, you have certain rights regarding your personal data, which include:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Deletion: You may request the deletion of your personal data under certain circumstances, subject to applicable laws.
Right to Restrict Processing: You can request that we limit the processing of your personal data, particularly if you contest the accuracy of the information.

Dendera uses cookies to enhance your experience and improve our services. We employ different types of cookies, including:

Essential Cookies: These cookies are necessary for the functionality of our platform and cannot be disabled. They help in enabling basic features like page navigation and access to secure areas.
Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously, allowing us to analyze and improve our services.

By using our website, you consent to the use of cookies in accordance with this policy. You can manage your cookie preferences through your browser settings, although disabling cookies may affect your experience on our platform.

Data Security

We implement a variety of security measures to protect your personal information. This includes the encryption of sensitive data and the use of firewalls to prevent unauthorized access. Our team regularly reviews security practices to ensure the ongoing protection of your data.

Changes to Privacy Policy

Dendera reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our data practices.

Contact Information

For questions or concerns regarding this Privacy Policy or our data handling practices, please contact the support team through the appropriate channels available on our website.