Terms and Conditions

Introduction and License

Dendera is operated under the license issued by Curacao eGaming. This platform provides online gaming services including real-money gambling, with a focus on online pokies. By accessing or using our services, you acknowledge and agree to comply with these Terms and Conditions.

Eligibility

To participate in the services offered by Dendera, you must be at least 18 years of age. You are responsible for ensuring that you are legally permitted to use our services in your jurisdiction. Dendera prohibits access to individuals located in regions where online gambling is illegal.

Account Rules

• Each user is allowed to create only one account.
• Mandatory KYC (Know Your Customer) verification must be completed prior to any withdrawal request. This may include providing identification documents and proof of address to verify your identity.
• You are responsible for maintaining the confidentiality of your account details, including your password.
• Any misuse of the account, including sharing of login details, may result in suspension or closure of the account.

Deposits and Withdrawals

• All deposits must be made using the payment methods available on the platform.
• Dendera complies with Anti-Money Laundering (AML) regulations and requires verification of your identity before processing withdrawals.
• Withdrawals will typically be processed within three to five business days, depending on the payment method used.
• Users must ensure that their payment details are accurate and up to date to avoid any delays in processing transactions.

Prohibited Activities

• Cheating, fraud, or any attempt to manipulate the outcome of games is strictly prohibited.
• Bonus abuse, including creating multiple accounts to exploit promotions, will result in account suspension.
• The use of bots or any automated systems to play games is not allowed.
• Any unauthorized manipulation of gameplay or exploitation of system errors may lead to account termination.

Limitation of Liability and Termination

Dendera reserves the right to suspend, restrict, or permanently close any account if there are violations of these Terms and Conditions, regulatory requirements, or if any suspicious activity is detected. This includes but is not limited to fraudulent activities or breaches of responsible gambling practices.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms and conditions that will be communicated at the time of the offer.
• All bonuses must be wagered according to the specified wagering requirements before any withdrawals can be made.
• Dendera reserves the right to amend or cancel any promotional offer at its discretion.

Fair Play and Game Integrity Rules

Dendera is committed to fair play and the integrity of all games offered on the platform. All gaming outcomes are determined by a Random Number Generator (RNG) to ensure random and fair results.

Fraud Prevention and Security Monitoring

Dendera employs advanced security measures to monitor and prevent fraudulent activities. This includes the use of encryption technologies to protect user data and financial transactions. We reserve the right to investigate any suspicious activities.

Dispute Resolution and Complaint Handling Process

In the event of a dispute regarding your account or gameplay, users should contact the support team for resolution. We will endeavor to resolve any issues promptly and fairly. If a resolution cannot be reached, the user may escalate the matter to an appropriate regulatory authority.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

Dendera is committed to promoting responsible gambling. We encourage all users to gamble responsibly and provide tools to assist with this, including:

• Setting deposit limits.
• Taking breaks from gaming.
• Self-exclusion options for users who feel they need a break.
  Resources for problem gambling are available and we encourage users to seek help if needed.

By using the Dendera platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.